IT Support Officer
BH-279123
Posted: 07/10/2024
- Market Rate
- Australia Western Australia Perth
- Contract
-
IT
-
Mining
Our client, a mining orgranisation based in Perth, is looking for the next IT Support Officer to join them on a contract basis.
Immediate Start required and this contract will run until end of February 2025.
Candidate must hold a current PR visa or be an Australian citizen.
The purpose of the IT Support Officer position is to provide frontline technical support to all personnel via any Helpdesk method of contact. The role will be a combination of support levels 1 & 2 including deskside support to staff located in various locations.
The level of technical support required would cover multiple areas including: desktop and mobile devices, standard operating environments, business applications, and operational tools / software. This role will the organisation to achieve its objective to produce the highest quality and most cost-effective lithium in the world.
Job responsibilities
• Answering of the main IT Support phone contact number
• Logging of incidents received over the phone or in person
• Completion of all logged incidents and service requests assigned within agreed SLA targets
• Updating personnel of the incident and service request status or resolution• Updating and closing of incidents within the Servicedesk system
• Configuring end user switches, devices
• Identification and escalation of appropriate incidents to Level 3 team.
• Working on hardware or software rollouts assigned by senior team members or management.
• Reimaging machine which keeping up with patch management.
• Identify areas of improvement for the IT Support Team
• Working on projects assigned by management.
• Availability is to be always when scheduled for afterhours support (excluding any leave)
• Conduct visits to offices & site offices during rollouts / projects or audit visits
• Maintain asset inventory of all IT Assets
• Document frequently used applications or functions and processes for a public knowledgebase Competencies
Essential Requirements
• Proficient knowledge of desktop computing hardware
• Proficient knowledge of mobility technology (smart phones, tablets)
• Proficient knowledge of Windows desktop operating systems
• Proficient knowledge of Windows Domain and Active Directory user maintenance
• Proficient knowledge of Help Desk Systems
• Proficient knowledge of common business applications (Office, Adobe, SharePoint, SAP)
• Proficient knowledge of mobile devices and operating systems (Smart Phones, Tablets)
• Proficient knowledge of Cloud platforms and applications (Office365, Azure, AWS)
• Knowledge of Endpoint management (SCCM, SCEM, Intune, AirWatch)
• Knowledge of Application install and management
• Level 1 and 2 IT Support: 5+ years’ experience
• Knowledge of ITIL Foundation best practices
Desirable Requirements
• University Qualification, TAFE / Industry Certification
• Vendor or Industry Certifications
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Immediate Start required and this contract will run until end of February 2025.
Candidate must hold a current PR visa or be an Australian citizen.
The purpose of the IT Support Officer position is to provide frontline technical support to all personnel via any Helpdesk method of contact. The role will be a combination of support levels 1 & 2 including deskside support to staff located in various locations.
The level of technical support required would cover multiple areas including: desktop and mobile devices, standard operating environments, business applications, and operational tools / software. This role will the organisation to achieve its objective to produce the highest quality and most cost-effective lithium in the world.
Job responsibilities
• Answering of the main IT Support phone contact number
• Logging of incidents received over the phone or in person
• Completion of all logged incidents and service requests assigned within agreed SLA targets
• Updating personnel of the incident and service request status or resolution• Updating and closing of incidents within the Servicedesk system
• Configuring end user switches, devices
• Identification and escalation of appropriate incidents to Level 3 team.
• Working on hardware or software rollouts assigned by senior team members or management.
• Reimaging machine which keeping up with patch management.
• Identify areas of improvement for the IT Support Team
• Working on projects assigned by management.
• Availability is to be always when scheduled for afterhours support (excluding any leave)
• Conduct visits to offices & site offices during rollouts / projects or audit visits
• Maintain asset inventory of all IT Assets
• Document frequently used applications or functions and processes for a public knowledgebase Competencies
Essential Requirements
• Proficient knowledge of desktop computing hardware
• Proficient knowledge of mobility technology (smart phones, tablets)
• Proficient knowledge of Windows desktop operating systems
• Proficient knowledge of Windows Domain and Active Directory user maintenance
• Proficient knowledge of Help Desk Systems
• Proficient knowledge of common business applications (Office, Adobe, SharePoint, SAP)
• Proficient knowledge of mobile devices and operating systems (Smart Phones, Tablets)
• Proficient knowledge of Cloud platforms and applications (Office365, Azure, AWS)
• Knowledge of Endpoint management (SCCM, SCEM, Intune, AirWatch)
• Knowledge of Application install and management
• Level 1 and 2 IT Support: 5+ years’ experience
• Knowledge of ITIL Foundation best practices
Desirable Requirements
• University Qualification, TAFE / Industry Certification
• Vendor or Industry Certifications
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.