Customer Service Representative
BH-281898
Posted: 17/09/2024
- Available Upon Request
- Scotland Scotland Portlethen
- Permanent
-
Oil & Gas
NES Fircroft, are currently working with an Oilfield Services company who are looking for a Customer Service Representative, to join their team in Portlethen on a permanent basis.
The successful candidate will work in collaboration with the Sales Team to quote and pursue customer orders, build and maintain professional relationships and provide excellent customer service.
Responsibilities:
• Receive, review and respond to Customer requests for quotations / enquiries within a timely manner and according to departmental KPI’s
• Ensure that Customer requirements are processed including consideration to applicable customs regulations.
• Process Customer order entries and keeping the Customer informed of their order progress.
• Maintain Customer quotes, Sales Orders and communication within the internal database.
• On time delivery; interaction with internal departments to ensure the Customer promise dates / demands are met.
• Act as liaison with Customers, whilst interacting with various Divisions such as Purchasing and QA to resolve amongst others, delays, technical issues
• Work with the Management to attend to and document Customer complaints and ensuring issues are resolved in a timely manner.
Requirements:
• Computer literacy (including good command of Microsoft Office - Excel, Word and Outlook)
• Working knowledge of ERP systems
• Experience in a similar field
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
The successful candidate will work in collaboration with the Sales Team to quote and pursue customer orders, build and maintain professional relationships and provide excellent customer service.
Responsibilities:
• Receive, review and respond to Customer requests for quotations / enquiries within a timely manner and according to departmental KPI’s
• Ensure that Customer requirements are processed including consideration to applicable customs regulations.
• Process Customer order entries and keeping the Customer informed of their order progress.
• Maintain Customer quotes, Sales Orders and communication within the internal database.
• On time delivery; interaction with internal departments to ensure the Customer promise dates / demands are met.
• Act as liaison with Customers, whilst interacting with various Divisions such as Purchasing and QA to resolve amongst others, delays, technical issues
• Work with the Management to attend to and document Customer complaints and ensuring issues are resolved in a timely manner.
Requirements:
• Computer literacy (including good command of Microsoft Office - Excel, Word and Outlook)
• Working knowledge of ERP systems
• Experience in a similar field
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.