Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service / Pricebook Representative to join our team, providing top-tier service to our convenience store customers, and ensuring timely and accurate convenience store pricebook updates and maintenance. The ideal candidate will handle customer inquiries, resolve complaints, provide information about products and services with efficiency and professionalism and ensure our retailers profitability by having a keen eye for detail and accuracy through accurate data entry into our Retail Network’s pricebook.

Job Responsibilities

• Customer / Retailer Interaction: Address concerns from customers and store personnel regarding inquiries, pricing, complaints, and service issues.
• Issue Resolution: Address and resolve customer complaints, ensuring a positive customer experience and providing timely solutions.
• Product and Service Information: Provide detailed information on products, promotions, and services offered by the convenience stores.
• Documentation: Accurately log customer interactions, issues, and resolutions.
• Follow-up: Conduct follow-up calls or emails to ensure customer satisfaction and to provide additional support if needed.
• Communication: Liaise with store management and other departments to ensure customer issues are addressed promptly.
• Compliance: Adhere to company policies and procedures, including maintaining confidentiality of customer information.
• Pricebook Updates: Maintain the Pricebook with item updates, promotional pricing, and software updates.
• Pricebook Retail Concerns: Address any retailer calls regarding pricebook.
• Collaboration: Work closely with Category Manager and other internal stakeholders to ensure adherence to regulatory pricebook requirements.
• General support of Category Managers, and external communication portals.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.