Content Services Coordiantor

We are working with Woodside, recruiting for a Content Services Coordinator on an initial 12-month contract.  The purpose of this role is to ensure Digital support service levels are met as per agreed service level agreement.

Duties and Responsibilities:

• Responsible for maintaining, tracking and communicating to managed service provider a pipeline of Woodside demand to enable appropriate support services are available in times of high and low demand or through critical business milestones.
• Responsible for monitoring and assuring support service quality against agreed key performance indicators (KPIs) and service level targets.
• Responsibility for ensuring all production systems are supported and that an effective handover to support process exists and is followed before accepting new systems into the environment.
• Responsible for driving continuous improvement opportunities related to a portfolio of supported systems, applications or technologies.
• Responsible for understanding who key stakeholders are for the assigned portfolio of supported systems, applications or technologies and that their interests are understood and being addressed.
• Responsible for managing business expectations with regards to Digital services and project delivery outcomes.
• Responsible for facilitating the implementation of service improvement actions and programmes.

Experience:

• 6+ years’ experience in project coordination roles working with M365 EDRMS and Digital teams.
• Experience in taking a leading role in managing change, coordination of the related activities and coaching of team members.
• Experience coordinating work within a multi-vendor IT Operations Environment in a Service Delivery capacity
• Experience with Collaboration, Stakeholder Management, Business Writing and Workshop facilitation skillsAbility to manage and deliver projects within the M365 EDRMS environment, ensuring alignment with project goals and timelines.
• The ability to effectively communicate and manage relationships with stakeholders across various Digital teams.
• The ability to care for the M365 EDRMS environment, ensuring changes are well-documented and integrated smoothly.
• The ability to monitor and ensure the performance of the M365 EDRMS environment, including resource management and system optimisation.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.